Mane Therapy F.A.Q's

How Can I Contact You?

📞 Salon Phone: 678-435-9329 (Calls & Texts Accepted)

📧 Email: manetherapyluxesuite@gmail.com


I strive to give each client my full attention during their appointment, so if I’m unable to answer your call or text right away, please know I will respond as soon as I have the opportunity.


For In-Depth Hair Questions:


The best way to have a detailed conversation about your hair is to book a Luxe Consultation. This ensures dedicated time is set aside for us to discuss your hair goals, concerns, and needs without interruptions.


Important Contact Guidelines:


🚫 Please do not send messages through social media regarding appointments or hair concerns. Social media is not a reliable contact method, and messages may get lost or overlooked.


📞 If you call during business hours and I am unavailable, please leave a message. I will return your call as soon as possible. Thank you for your patience and understanding—I look forward to speaking with you!

Late, Reschedule, and Cancellation Policy

We value your time and ours, and thank you for helping us provide the best experience for every client. Please review our policies below:

Rescheduling Appointments

  1. Clients may reschedule once within 7 days from their original appointment. For example, if your original appointment is on a Thursday, you have until next Thursday to reschedule without penalty.

  2. Rescheduling outside of this 7-day window: We will cancel the reschedule request to keep the appointment slot available for other clients. We operate in good faith that clients will book a new appointment closer to their intended date. This ensures your spot is available for clients who are ready to book and helps us maintain a smooth schedule.

  3. Rescheduling more than 28 hours in advance (within the 7-day window): No additional fees; deposits transfer to the new appointment if applicable.

  4. Rescheduling within 48 hours: A 30% fee of the service price applies. If the service requires a deposit, a new deposit will be required for the new appointment.

Cancellations

  1. Cancellations with more than 48 hours notice: No fees; deposits are refunded.

  2. Cancellations within 48 hours: A 30% fee of the service price will be charged, or the deposit will be forfeited if one was collected.

Late Arrivals / No-Shows

  1. 15 minutes or more late may result in your appointment being canceled and counted as a no-show.

  2. No-show fees will be 30% of the service price, or the deposit will be forfeited if one was collected.

Thank you for your understanding and support in helping us maintain a smooth, professional schedule for all clients.

By booking an appointment, you acknowledge and agree to this policy. Thank you for your understanding and consideration of my time and business.

Difference Between Thermal Press & Smoothing Treatment

A Thermal Press (often called a Silk Press) temporarily smooths and straightens natural hair using heat. It’s perfect when you want a sleek, polished style while maintaining the flexibility to return to your natural texture after shampooing.


Thermal Press Amplified pairs your thermal press with a smoothing treatment recommended every 4–6 weeks. It’s ideal when you want easier maintenance, enhanced frizz control, and a smoother styling experience without committing to longer-term smoothing.


Mane Therapy Amino Smoothing Treatment provides more extended smoothing, frizz control, and manageability, with treatment benefits lasting up to 12 weeks.


At Mane Therapy, you can choose the level of smoothing support that works best for your hair and lifestyle.


Your natural texture, lifestyle, maintenance routine, and desired results will help determine which smoothing option is right for you.